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MEDIA RELEASE - Glenelg Shire a state leader in customer service

6 June 2019

New research has confirmed the Glenelg Shire Council is a state leader in customer service and community engagement.

The annual Local Government Community Satisfaction Survey, led by the State Government, has identified the Glenelg Shire is performing higher than its state-wide counterparts across a number of key performance indicators, including community consultation and decision making, for the third consecutive year.

The results showed a staggering three quarters (74 per cent) of surveyed residents rated council’s customer service as “very good”, or “good”, a significantly higher scoring than both the State-wide council average and the Large Rural group council average.

Mayor Cr Anita Rank said the results were a reflection of council’s commitment to delivering quality services to the community.

“The survey has indicated that residents are both confident and satisfied with council’s performance, particularly in the area of customer service which, for the third year in a row, was the highest scoring performance area,” she said.

“This positions our council amongst the best in the state in the customer service field, an outstanding outcome which is testament to our hardworking and diligent staff.

“Beyond customer service, council is also well regarded in community consultation, lobbying and overall performance, with council rating significantly higher than the state wide average across these areas. In fact, the survey identified an increasing trend for these areas since 2013, highlighting a growing confidence from the community.

“This can be attributed to the ongoing success of our digital engagement platform YourSay Glenelg and new initiatives to communicate our status on priority projects, such as our quarterly Council Plan performance reports.

“Overall, the results have shown that council is performing at the highest score recorded since 2012, illustrating there is no better time to live, work, study and invest in the Glenelg Shire.”

A total of 76 Victorian councils participated in the 2019 survey, with a minimum of 400 interviews undertaken within each participating municipality. Survey respondents were asked to rate council performance on a five point scale.


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