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MEDIA RELEASE - Council creating an inclusive workplace

17 January 2020

The Glenelg Shire Council has demonstrated its commitment to offering accessible services following a rollout of training to help the community, no matter the communication barrier.

Casterton based customer service staff have recently undertaken an Introduction to Visual Communication and Auslan Language Course, learning the basics of sign language to assist with communication with deaf or hard of hearing customers.

The four week course covered a variety of topics including numbers and alphabet, vocabulary for everyday conversation and expressive and receptive signing skills.

Glenelg Shire Director Corporate Services Joan Lewis said the training was an important part of council’s mission to foster a more inclusive community.

“It is vital that residents who are deaf or hard of hearing can easily access information and comfortably speak with someone to discuss local services, programs and events,” she said.

“This is why we have ensured all of our customer facing staff have the basics of sign language and can assist residents with their queries, no matter their communication level. This training is an important step to ensure we can better interact with all walks of our community.

“Furthermore, the introductory Auslan language course has also been undertaken by customer service staff based in Heywood and Portland. Residents from all corners of the shire can feel confident communicating at their local customer service centre, no matter where they live.”


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