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Welcome to the Glenelg Shire Council

Customer Service Charter

We are committed to providing you with quality services in a manner that meets or exceeds your expectations.
When you communicate with us, our staff members will strive to achieve the values set out in our Customer Charter.

What is the Customer Service Charter?

This Customer Service Charter provides you with standards by which to measure our performance when you visit, call or interact with us.
It also provides our employees with clear standards to strive for in service excellence and to achieve the Council’s goal of best practice in customer service.
Council is a values-based organisation that aims to work alongside its five values that consist of Team Work, Respect, Integrity, Service Excellence and Innovation.

The service standards of the Charter

Service standards you can expect of our staff are to:

• Respect you, our customer.
• Provide you with prompt, friendly, courteous and efficient customer service and remain professional at all times.
• Be realistic about what we can do and in what timeframes.
• Provide you with accurate and consistent information.
• Show respect for your privacy and the confidentiality of information discussed in your dealings with us.
• Strive to excel in providing excellent customer service.
• Excel in continuous improvement through customer surveys and identification of new technologies.
• Actively seek feedback on our services to ensure they meet our customers’ needs.
• Listen to you and discuss your requirements fully.
• Keep you up to date with what is happening within the Council and provide you with information on relevant options and services that are available to you.
• Endeavour to satisfy your request at the time of your visit.

You can view the full list of service values for the Customer Charter document.

Customer Charter

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