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Welcome to the Glenelg Shire Council

Aged Care & Disability

The Home and Community care services are co-ordinated by your local council and are financially subsidised by the Federal and State Governments.

The HACC Active Service Program is designed to enable persons to stay in their homes with support for as long as possible. Our Support Workers will work with clients assisting with allowed tasks the client can no longer manage at the same time encouraging clients to actively participate in tasks they can still do, thereby preventing risk of premature entry into residential care. HACC services are provided to people who are frail aged, people with a moderate to severe disability, people with physical, functional, intellectual, sensory or psychiatric disability, people with acquired brain injury, carers and family’s who have a child with a disability and special needs groups.

Glenelg Shire's Aged and Disability Department is available to assist with any inquiries. For more information please contact the HACC office on 03 5522 2204 or by email:

My Aged Care (the Aged Care Gateway)

My Aged Care (the Aged Care Gateway) is an identifiable entry point to the aged care system and enables timely and reliable information to be accessed by older people, their families, and carers. My Aged Care helps people to navigate the aged care system and will provide referrals for assessment and service provision.

My Aged Care has several key elements which will be implemented in an incremental way from July 2013:
• the My Aged Care website and a national contact centre;
• 1800 200 422;
• a central client record;
• an assessment capability to identify needs based upon a national assessment framework; and
• a linking service capability, targeting vulnerable people with multiple needs.

My Aged Care provides information that is easily understood, and is appropriate and sensitive to the language, culture, gender, race, economic circumstances or geographic needs of the individual.

The first stage of the implementation of My Aged Care, commenced on 1 July 2013.

My Aged Care website and national contact centre

From 1 July 2013, older people, their families, and carers are able to access the My Aged Care website ( and the national contact centre (1800 200 422) for information about the aged care system and services.

My Aged Care provides up-to-date information about aged care and healthy and active living. It also assists people to navigate the aged care system and provides referrals for assessment and service provision. Anyone can call the My Aged Care phone line to find out how to access services or to ask for help to use the My Aged Care website.

Over time, My Aged Care will become the main entry point into the aged care system. For the first time, people will know where to go to access trusted information. Information can be accessed via the My Aged Care website ( or the My Aged Care contact centre (1800 200 422). The contact centre operates from 8am-8pm Monday-Friday and from 10am-2pm on Saturdays, your local time.

Central Client Record

From 2014, a central client record will be introduced which will provide a single view of the assessed needs of a client and the aged care services provided to an individual. My Aged Care is being constructed with full recognition of the value of linking the client record with the Personally Controlled Electronic Health Record.

The introduction of a central client record will make it easier to share information, and reduce the need for consumers to tell their story time and time again.

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