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Welcome to the Glenelg Shire Council

Stay Informed

There are websites and apps that provide real-time information about storms, fires, floods and other emergency incidents. It is your responsibility to stay informed before, during and after an emergency. Ways of staying informed are outlined below.

VicEmergency Website

VicEmergency has a real time map display with incidents across the State including floods, storms, fires, earthquakes, tsunamis, beach closures, shark sightings and more.
Remember, always access more than one source of emergency information and warnings.

VicEmergency App

VicEmergency

VicEmergency is the official Victorian Government app for emergency warnings and information. Download VicEmergency from the Google Play Store or the Apple App Store. Set up a user profile and watch zones to ensure you receive official warnings and information for areas that interest you.

VicEmergency Hotline

Ring the VicEmergency Hotline on 1800 226 226 to find out about:
1. What you can and can't do on a Total Fire Ban day or during the Fire Danger Period (fire restrictions)
2. Current Fire Danger Ratings and what the ratings mean
3. Current fuel reduction burns and other planned burns
4. Key bushfire preparation and planning information
5. Programs, publications and services available including community meetings
6. Emergency Relief Centre location details
7. Neighbourhood Safer Place location details
8. Recovery after a bushfire, including financial assistance essential water replacement and rehabilitation of assets and forest
9. Community Information Guides.

Opening Times
Monday to Friday, 8.00am - 6.00pm. Opening times are extended during significant bushfires.
Recorded information on specific topics can be accessed 24 hours a day.
You can also contact VicEmergency here

Bushfire Information for the Deaf, Hard of Hearing or Speech Impaired

National Relay Service

If you are deaf, hard of hearing or have a speech impairment, contact us through the National Relay Service
• Contact the Helpdesk on 1800 555 660, Monday to Friday 8am to 6pm.
• TTY users phone 133 677, then ask for 1800 226 226
• Speak and Listen users phone 1800 555 727, then ask for 1800 226 226
• Internet relay users connect to the NRS, then ask for 1800 226 226

To report a fire or emergency (TTY users only), access TTY 106.
TTY 106 is a dedicated text-based emergency relay service with direct access to fire, police and ambulance services. It can only be contacted through a TTY machine, not from a mobile phone or ordinary phone.

Interpreter

Translating and Interpreting Service
If you don't speak English call the Translating and Interpreting Service on 131 450 for translated information from VicEmergency Hotline.
If you know someone who can't speak English, provide them with this number.

Local Radio

You can get Emergency Information by tuning into these local radio stations:

ABC Radio Portland 96.9 FM
ABC Radio Western Victoria 94.1 FM
3YB Warrnambool 882 AM
Coast FM Warrnambool 95.3 FM
MIXX FM Portland 93.7 FM Hamilton 88.9 FM
3HA Hamilton 981 AM Portland 92.9 FM

A full list of Emergency Broadcasters in Victoria can be found here.

Other Important Websites

These websites will be useful before, during and after an emergency:
Road Closures
Weather Updates

Victoria's Warning System

Warnings are issued when an emergency starts and you need to take action. The warnings will be issued via the VicEmergency App, on the radio, television and via emergency services social media pages. There are three different levels of warnings:
1. Advice
2. Watch and Act
3. Emergency Warning.
To learn about what each warning means, visit VicEmergency

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