Stay Informed

There are websites and apps that can provide you with real-time information about storms, fires, floods and other emergency situations. Please remember though that it is your responsibility to stay informed before, during and after an emergency.

We have outlined a few useful ways of staying informed in the sections below.

VicEmergency Website

VicEmergency has a real time map display with incidents across the State including floods, storms, fires, earthquakes, tsunamis, beach closures, shark sightings and more.

Remember, always access more than one source of emergency information and warnings.


VicEmergency App

VicEmergency is the official Victorian Government app for emergency warnings and information. Download VicEmergency from the Google Play Store or the Apple App Store.

You can set up a user profile and watch zones to ensure you receive official warnings and information for areas that interest you.


VicEmergency Hotline

Ring the VicEmergency Hotline on 1800 226 226 to find out about:

  • What you can and can't do on a Total Fire Ban day or during the Fire Danger Period (fire restrictions)
  • Current Fire Danger Ratings and what the ratings mean
  • Current fuel reduction burns and other planned burns
  • Key bushfire preparation and planning information
  • Programs, publications and services available including community meetings
  • Emergency Relief Centre location details
  • Neighbourhood Safer Place location details
  • Recovery after a bushfire, including financial assistance essential water replacement and rehabilitation of assets and forest
  • Community Information Guides.

Opening Times

Monday to Friday, 8.00am - 6.00pm. Opening times are extended during significant bushfires.

Recorded information on specific topics can be accessed 24 hours a day.

You can also contact VicEmergency here



If you are deaf and/or find it hard hearing or speaking with people who use a phone

Contact us through the National Relay Service;

  • Contact the Helpdesk on 1800 555 660, Monday to Friday 8am to 6pm.
  • TTY users phone 133 677, then ask for 1800 226 226
  • Speak and Listen users phone 1800 555 727, then ask for 1800 226 226
  • Internet relay users connect to the NRS, then ask for 1800 226 226.

To report a fire or emergency (TTY users only), access TTY 106.


Translating and Interpreting Service

If you don't speak English call the Translating and Interpreting Service on 131 450 for translated information from VicEmergency Hotline.

If you know someone who can't speak English, provide them with this number.


Local Radio

You can get Emergency Information by tuning into these local radio stations:

  • ABC Radio Portland 96.9 FM
  • ABC Radio Western Victoria 94.1 FM
  • 3YB Warrnambool 882 AM
  • Coast FM Warrnambool 95.3 FM
  • MIXX FM Portland 93.7 FM Hamilton 88.9 FM
  • 3HA Hamilton 981 AM Portland 92.9 FM

A full list of Emergency Broadcasters in Victoria can be found here