Aged and Disability Care

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Glenelg Shire recognise that for many of our ageing community members, living independently at home is a priority. However, changes in your mobility, health and capabilities can mean that support is required. We provide a range of services in the home and the community for older residents, people with a disability, carers, and families to help achieve this.

We focus on providing support within the home to encourage our residents to stay in their homes with the help that they need.

What kind of help can I get?

We offer a range of services to help you with day-to-day tasks and activities, including the following.

Domestic assistance/Home care

Practical assistance and support with routine household tasks such as:

  • Vacuuming
  • Mopping
  • Washing
  • Changing beds
  • Shopping
  • Meal preparation


Personal care

We can help with personal care including:

  • Showering
  • Dressing
  • Toileting
  • Medication prompts
  • Wellfare checks

All staff providing this service have a minimum of Certificate III in Individual Support/Aged Care.

Respite care

Provides carers with respite from their responsibilities and the opportunity for Clients to participate in community, social, and family activities.

Social Support Programs

Glenelg Shire runs several Social Support Programs to ensure that older or persons with a disability are included in the community. Also referred to as Planned Activity Groups (PAG), we focus on group-based activities that develop and maintain social interaction and support.

Council operates services in Portland (Kurrajong) on Monday, Wednesday, and Thursday and in Heywood (Riverwood) on Tuesdays.


All staff providing the above services have a minimum of qualification of Certificate III in Individual Support/Aged Care.

Home maintenance

This safety-focused service includes:

  • Mowing
  • Whipper snipping
  • Removal of clippings


Delivered Meals/ Meals on Wheels

You may have difficulty preparing meals because of an illness or disability. This service can assist you by providing nutritional meals delivered to your home for as many days as you would like. 

What are the different types of programs?

From the 1st of July 2015, the Home and Community Care (HACC) Program was merged into the Commonwealth Home Support Programme (CHSP), however the HACC program still operates in Victoria.

Both of these programs provide Government funding for support services. This means that if you qualify for this funding, a large amount of your service is subsidised, but you will still be required to pay a small hourly fee.

To be eligible for the Commonwealth Home Support Programme you must be:

  • 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people), or
  • 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people) and on a low income, homeless, or at risk of being homeless.

To be eligible for the Home and Community Care Program you must be:

  • Under 65 years (under 50 years for Aboriginal or Torres Strait Islander people)

Glenelg Shire provide assistance under both the HACC and CHSP programs. You can find out more about each program and how to apply below.


Find out if you are eligible and how to apply:

Commonwealth Home Support Program (CHSP)

Home and Community Care (HACC)


Standards of Care and the Charter of Aged Care Rights

On 1 July 2019, a single Charter of Aged Care Rights came into effect, replacing previous charters of care recipients' rights and responsibilities.
The Charter focuses on high-level consumer rights, making it easier for consumers, their families, carers and representatives to understand what they can expect from an aged care service.

You can click on the links below to find out more:

Aged Care Quality Website - Charter of Aged Care Rights
Aged Care Quality Website - Standards of Care
Quality-Standards-Diagram(JPG, 108KB)
Charter of Rights Poster(PDF, 244KB)

You can also find some useful resources from the OPAN website (Older Persons Advocacy Network).
Or they can be contacted on 1800 700 600
8am - 8pm Monday - Friday
10am - 4pm Saturday
This number will connect you with the aged care advocacy organisation in your state or territory.


Diversity Policy

The Aged and Disability Services Unit is committed to the provision of services in a fair, equitable and inclusive manner to all eligible residents within the municipality.
‘Diversity’ encompasses the range of special-needs groups who are specified in Victoria’s current HACCPYP review agreement with the Commonwealth.
Diversity addresses the needs of people from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islander peoples, people with dementia, financially disadvantaged people and people in remote and isolated areas regardless of faith or spirituality.
Other groups who may experience barriers to accessing services, such as those who experience or are at risk of homelessness; gay, lesbian, bisexual, transgender or intersex (GLBTI) people; and people living with HIV.

Philosophy of Care

Council works from strength based philosophy of care and subscribes to the Commonwealth Home Support Program’s Wellness and Reablement, and the Department of Health and Human Service’s Active Service Model which supports a “doing with not doing for” model of care. This enables clients to maintain or improve their functionality by delivering services that support clients to meet goals set at assessment and recognises that most people want to be able to do things for themselves.