Service standards you can expect of our staff are to:
• Respect you, our customer.
• Provide you with prompt, friendly, courteous and efficient customer service and remain professional at all times.
• Be realistic about what we can do and in what timeframes.
• Provide you with accurate and consistent information.
• Show respect for your privacy and the confidentiality of information discussed in your dealings with us.
• Strive to excel in providing excellent customer service.
• Excel in continuous improvement through customer surveys and identification of new technologies.
• Actively seek feedback on our services to ensure they meet our customers’ needs.
• Listen to you and discuss your requirements fully.
• Keep you up to date with what is happening within the Council and provide you with information on relevant options and services that are available to you.
• Endeavour to satisfy your request at the time of your visit.
You can view the full list of service values for the Customer Charter document.