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MEDIA RELEASE - Local libraries to lend a helping hand

18 October 2021

Are you struggling to download your COVID-19 Vaccination certificate, or link it through the Service Victoria App? The Glenelg Libraries and Council staff are here to help!

For the next fortnight Glenelg Libraries branches will assist community members in downloading their vaccination data and linking it to their relevant accounts.

Drop-in sessions in Portland will be available from 9am – 5pm on Tuesdays, Thursdays and Fridays, and after hours on Thursday nights from 5pm – 10pm.

Heywood and Casterton residents can access assistance any day at their local library, provided they ring prior to confirm a time.

Glenelg Libraries Manager Tanya Flockhart said the sessions would provide dedicated one-on-one assistance.

“The Glenelg Libraries have always provided free technical support for the community in terms of emails, applications, border passes and more. However, with the growing demand for help in downloading vaccination certificates, we have scheduled drop-in sessions which will be purely focused on this,” she explained.

“Council and Library staff will be available to guide individuals through the process and to set up any accounts they may need.

“We ask community members to please bring along their mobile phone or tablet, email details, Centrelink customer number (if they have a Centrelink account) or their MyGov account details. If you don’t have a MyGov account already set up, staff can help you create one.

“We hope that these free sessions can ensure peace of mind for Glenelg Shire residents, as well as providing a seamless transition to reopening for our local businesses when checking in.”

For more information contact your local Glenelg Libraries branch.

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