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MEDIA RELEASE - Glenelg Shire state leaders in customer service

2 June 2017

New research has shown Glenelg Shire Council is a state leader in customer service and community engagement.

The annual Local Government Community Satisfaction Survey, led by the State Government, scored the council significantly higher than both the Large Rural and State wide council averages across a number of performance indicators, including community consultation and lobbying.

A staggering one third (34 per cent) of those surveyed rated councils customer service as “very good”, with a further 36 per cent providing a rating of “good”.

Mayor Cr Anita Rank said these results were a reflection of council’s nationally recognised lobbying for road funding, which had resulted in more than $80 million of investment in the past 12 months.

Furthermore, the implementation of the Your Say Glenelg website, a digital platform for consultation, and efforts on the ground consulting with the community on local projects, including the council plan, were being recognised by ratepayers.

“This survey indicates council performs best in the area of customer service, improving two points from last year’s result, placing our council as state leaders in the field. Customer service is council’s highest rated performance measure and is an outstanding result for our hardworking and diligent staff,” Cr Rank said.

“Beyond customer service, council is also well regarded in the areas of lobbying, consultation and engagement, which are performing at their highest level since the survey was launched more than a decade ago.

“Community perceptions of lobbying, consultation and engagement have demonstrated a consisted upward trend since 2013 which I think is a reflection of our close work with both the State and Federal Governments on a number of issues, including road investment, efforts to save Portland Aluminium and attract further investment to the region over the past year.

“A notable improvement on last year was council’s performance rating among 18 to 34 year olds which significantly improved over the past 12 months, increasing 14 points to an index score of 75.

“Overall these results are testament to our talented team who go the extra mile to ensure the best outcomes for our community.”

A total of 76 councils state-wide participated in the 2017 survey, with a minimum of 400 interviews undertaken within each participating municipality.


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