My Aged Care (the Aged Care Gateway) is an identifiable entry point to the aged care system and enables timely and reliable information to be accessed by older people, their families, and carers. My Aged Care helps people to navigate the aged care system and will provide referrals for assessment and service provision.
My Aged Care has several key elements which will be implemented in an incremental way from July 2013:
• the My Aged Care website and a national contact centre;
• 1800 200 422;
• a central client record;
• an assessment capability to identify needs based upon a national assessment framework; and
• a linking service capability, targeting vulnerable people with multiple needs.
My Aged Care provides information that is easily understood, and is appropriate and sensitive to the language, culture, gender, race, economic circumstances or geographic needs of the individual.
The first stage of the implementation of My Aged Care, commenced on 1 July 2013.