Community Satisfaction Survey
To continue providing the service our community needs, it’s important that we ask our community how we are going.
Each year, Glenelg Shire Council participates in the Local Government Victoria led, Community Satisfaction Survey program.
In each quarter of the year, JWS Research on behalf of Local Government Victoria, interview a random sample of adult Glenelg Shire residents and ask them about their satisfaction with the services Council provides, in the following areas:
- Overall performance
- Community consultation and engagement
- Lobbying on behalf of the community
- Decisions made in the interest of the community
- Condition of sealed local roads in your area
- Contact customer service
- Overall Council direction
The survey helps Council identify which of its services or activities need to be improved. Council is also able to compare its performance with the average for other regional Councils.
The survey is conducted by an independent research company which randomly selects residents to interview.
2024 Results
You can download a copy of the results from the 2023 Community Satisfaction Survey.
2024-Glenelg-Shire-Council-Community-Satisfaction-Survey-Report.pdf(PDF, 2MB)
2023/24 Survey Dates
The 2024 Survey was conducted during the following periods:
- Q1 – 1st June to 2nd July 2023
- Q2 – 17th August to 17th September 2023
- Q3 – 1st November to 3rd December 2023
- Q4 – 1st February to 3rd March 2024
All details and individual responses are kept confidential.
Where to from here?
Council is listening to the feedback from the Community Satisfaction Survey and will provide a report card on this page as we implement measures to address concerns.
Check back here as we update this page with those measures - Council will send out information on our social media and other channels as we do so.