Community Satisfaction Survey
To continue providing the service our community needs, it’s important that we ask our community how we are going.
Each year, Glenelg Shire Council participates in the Local Government Victoria led, Community Satisfaction Survey program.
In each quarter of the year, an independent market research agency on behalf of Local Government Victoria, interview a random sample of adult Glenelg Shire residents and ask them about their satisfaction with the services Council provides, in the following areas:
- Overall performance
- Community consultation and engagement
- Lobbying on behalf of the community
- Decisions made in the interest of the community
- Condition of sealed local roads in your area
- Contact customer service
- Overall Council direction
The survey helps Council identify which of its services or activities need to be improved. Council is also able to compare its performance with the average for other regional Councils.
The survey is conducted by an independent research company which randomly selects residents to interview.
2025 Results
You can download a copy of the results from the 2025 Community Satisfaction Survey.
Customer-Satisfaction-Survey-2025.pdf(PDF, 2MB)
2025/26 Survey Dates
Households may be contacted during the following periods:
- Q1 – 22 May - 29 June 2025
- Q2 – 14 August - 14 September 2025
- Q3 –30 October - 20 November 2025
- Q4 –20 January - 15 March 2026
All details and individual responses are kept confidential.