Infringement Review

Step 1.Complete the Infringement Review Form 

Applications for an infringement review must be in writing and only one review request per offence is allowed.    Infringement Review Form.

Step 2.What you Should Include 

• A copy of your Infringement Notice should be uploaded with your application.

• You will need to provide your Infringement Notice reference number.

   

• When requesting an Infringement Review, you may need to provide additional documentation.  This will depend on the Grounds for Review, as detailed below:  

• Mistaken Identity
  The person to who the infringement was issued was not the actual person who committed the offence. NOTE: A vehicle owner is deemed to be the offender unless they provide a Statutory Declaration naming the person who was in charge of the vehicle.

• Person Unaware
  A person, within 14 days of becoming aware of the issued infringement, must apply for a review. To be eligible a person must have changed their address with VicRoads within 14 days of moving (if applicable).

• Special Circumstances 
  Persons with a mental or intellectual disability, disorder, disease or illness; a serious addiction to drugs, alcohol or a volatile substance; or are homeless, or affected by (Family) violence or could not deal with your fines due to severe disabling long-term circumstances, even if those circumstances did not exist at the time of the offence.
  
  

  NOTE: You will need to provide evidence from a qualified practitioner or agency to support your application.  For more information on what is required  and how to apply see Special Circumstances.

• Exceptional Circumstances
  Any other circumstances an applicant believes justifies an internal review. 

• Family Violence
  A Victim of family violence (please refer to Family Violence Scheme). 

• Contrary to Law
  Contrary to law. Issued in error or issued under wrong law.
  
  

After you have completed and submitted your application, your fine will be placed on hold and no further fees will be added.

After you have completed and submitted your application, your fine will be placed on hold and no further fees will be added.

We will review your request within 90 days of receiving your application. Your application for internal review will be assessed based on the information and evidence provided to support your claims.

It may take longer if you are asked to provide additional information. If you do not respond to the agency's request for information, your application may be reviewed based on the information available.

If you need further information or have any questions regarding the Infringement Review Process, please contact our customer service team on 1300 453 635.

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Step 1.Receipt of Request for Review 

A Council officer receives the request and ensures all documentation has been provided to support the review process.   We may contact you for further information if required.  

Step 2.Panel Assessment 

The review panel will take into account factors relating to your application and the Infringement Policy and review criteria.  

Step 3.Panel Outcome 

An outcome will be determined relating to the request, ie. confirm the decision to serve an Infringement notice, issue a warning (withdraw infringement), withdraw Infringement, or cancel the Infringement and refer to Court.  In addition to the above, payment plans or other arrangements may also be recommended. 

If an applicant is not satisfied with the outcome of the infringement review, a formal complaint can be submitted for review by Council.