Financial Hardship and Payment Plan

What if I cannot pay my rates?

Ratepayers can apply to Council for assistance relating to any unpaid rates or other charges, under Council's Financial Hardship Policy.

The following rates assistance measures are available:

  • Payment Plan
  • Centrepay Deductions

Please contact Council's Rates Department on (03) 5522 2210 for further information.

All enquiries are treated confidentially, and early communication from you may help prevent the commencement of costly legal action for the recovery of outstanding rates.  

Payment Plan

Step 1.Contact the Rates Unit

If you are having difficulties paying your rates, please contact the Rate Unit immediately on 03 5522 2210 or email rates@glenelg.vic.gov.au to discuss alternative arrangements.

 

Step 2.Complete the Payment Plan Form

Alternatively, you can complete the online Payment Plan for Rates and Levies form.

 

Centrepay

Step 1.Before you start

You will need the following personal information:

  • Your Centrelink Reference number
  • The amount you wish to pay each fortnight
  • The Centrelink payment you wish this amount to be deducted from
  • The date you wish the deductions to commence
  • The date you wish the deductions to end

You will also require the following Council information:

  • Your Assessment number from your Rates notice
  • The name of the business you are paying - Glenelg Shire Council
  • Council's business address, phone number and Customer Reference Number (CRN)

Address: 71 Cliff Street Portland

Phone Number: 1300 453 653

CRN: 555024826J

Step 2.Setup Centrepay Deductions

When you have these details you can set up your Centrepay deduction in one of the following ways:

  • Online using your Centrelink online account through myGov
  • Using the Express Plus Centrelink mobile app
  • At a service centre with help from staff
  • By calling Centrelink on your regular payment number
  • By completing the Online Centrepay Deduction Form.

Contact the Rates Unit

Telephone: 03 5522 2210
 
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