Financial Hardship and Payment Arrangements

Financial Hardship

Ratepayers can apply to Council for assistance relating to any unpaid rates or other charges, under Council's Financial Hardship Policy(PDF, 157KB) .

Special Payment Arrangements

If you are having difficulties paying your rates, please contact the Rate Unit immediately on 03 5522 2210 or email to discuss alternative arrangements.


Alternatively, the Special Payment Arrangement for Rates and Levies form  may be completed and forwarded to the Rate Unit for approval.


Approval will only be granted as long as an acceptable amount is paid either on a weekly, fortnightly or monthly basis.


All enquiries are treated confidentially, and early communication from you may help prevent the commencement of costly legal action for the recovery of outstanding rates.