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MEDIA RELEASE - Glenelg Shire a state leader in engagement and advocacy

3 June 2020

For the fourth consecutive year research has confirmed the Glenelg Shire Council is a state leader in community engagement, customer service and advocacy.

The annual Local Government Community Satisfaction Survey, led by the Department of
Environment, Land, Water and Planning (DELWP), has identified the Glenelg Shire is performing significantly higher than its state-wide counterparts across a number of key performance indicators.

The results showed nearly three quarters (71 per cent) of surveyed residents rated council’s customer service as “very good”, or “good”, well above the State-wide council average and the Large Rural group council average.

Lobbying and community engagement were also rated as Council’s top performing areas. The results improved by three index points from last year and are significantly higher than those of state and rural counterparts.

Mayor Cr Anita Rank said ratings across all service areas were at the highest result ever.

“Council’s overall performance ratings are now at their highest level to date and we are rated at the 95 per cent confidence interval. This is an incredible result and testament to Council’s proactive approach to representing our community,” she said.

“Our strong lobbying and community engagement performance can be attributed to our comprehensive Glenelg Shire 2040 engagement roadshow, which allowed residents to provide their ideas, opinions and aspirations for our shire for the next 20 years.

“We received a fantastic response from the community and more than 1,200 people participated in the consultation process, both online and face to face.

“Perhaps the biggest takeaway from this year’s results is the increasing levels of interaction with Council, particularly from our younger demographic. Almost three in five residents have had contact with Council in the last 12 months, with residents aged 18 to 34 years significantly increasing their rate of contact.

“This data reinforces Council’s valued role within the community and the strong uptake of the quality services, events and programs we offer.”

The Local Government Community Satisfaction Survey is undertaken across Victoria with results obtained directly from local residents.

Survey respondents were asked to rate council performance on a five point scale, with a minimum of 400 interviews undertaken from households across the municipality.


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