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MEDIA RELEASE - Ahoy to aspiring cruise ship volunteers

1 November 2019

Glenelg Shire Council is on the hunt for new volunteers to assist with the pending cruise ship season.

A recruitment drive is being held as part of a cruise information night on Thursday 7 November at council’s Portland reception room which will provide an overview on the various roles on offer to support the more than 3500 visitors expected over the coming summer season.

Mayor Cr Anita Rank said volunteers were required to drive shuttle buses, act as tour guides, and welcome guests in the role as concierge across the foreshore precinct and visitor information stands.

She said whilst council was keen to re-engage with its existing database of support, more helpers were needed.

“Portland is recognised for its premier cruise ship stopover, with the greetings by friendly local faces one of the major factors in earning this status,” Cr Rank said.

“We continue to score high on-shore ratings and it’s because of these dedicated volunteers, combined with the efforts of our hard-working business owners and council event staff, who put up their hand each season to make the experience memorable.

“Importantly, the volunteers enjoy playing the support role because the cruise passengers are so friendly and eager to learn and explore our city, and they say it’s an extremely satisfying experience.

“This session is a chance for not only volunteers, but local business owners or service groups, to learn what they can do to make this visit seamless and further assist to put our shire on the international touring map.”

The cruise season begins on 29 December with the arrival of 1200 passengers on the Vasco Da Gama followed by the Holland America vessel Maasdam, also carrying 1200 passengers on 2 January 2020.

The season continues on 21 February with Regent Seven Seas vessel the Seven Seas Navigator and Seabourn Encore from Seaborn Cruise Lines on 14 March.

Cr Rank said the information session would provide further details on the passenger demographics, and what to expect during the season.

“Many of this seasons vessels are high-end international cruise lines with guests from such countries as America, Canada and Germany from varying ages who will come with a field of questions and requests,” she said.

“They will be taking a series of on-shore tours across the Portland district, with Budj Bim expected to be the biggest seller with demand also for Cape Bridgewater’s seals experience and the Cape Nelson lighthouse.

“It is important we have volunteers recruited and well-rehearsed in what the passenger queries may be so we can ensure their visit is seamless and one to remember.”

To register for the information session on Thursday 7 November at 5.30pm contact cruise coordinator Michelle Mitchell on mmitchell@glenelg.vic.gov.au or call 5522 2158.


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